Privacy Policy

This Privacy Policy describes how XMigrate Inc. collects, uses, discloses, and protects information when you visit our websites, use our products or services, communicate with us, or interact with our sales, support, and documentation channels.

• Contact and account information, such as name, company, role, email, phone number, and login details.
• Commercial information, such as subscriptions, invoices, payment status, purchases, and support plans.
• Product and operational information, such as license identifiers, deployment metadata, usage metrics, diagnostics, logs, error reports, and feature interactions.
• Support information, such as tickets, messages, files you choose to provide, troubleshooting notes, and call or meeting details.
• Website and device information, such as IP address, browser, operating system, pages viewed, referring pages, cookies, and analytics events.

XMigrate products may process customer-controlled systems, metadata, backup content, restore data, configuration files, cloud resources, and migration artifacts. Customers control what data is backed up, restored, migrated, retained, encrypted, or shared with XMigrate for support. XMigrate processes such data to provide the requested product or service and according to customer settings and agreements.

• Provide, operate, secure, maintain, and improve XMigrate products and services.
• Authenticate users, validate licenses, process payments, and manage accounts.
• Provide support, troubleshoot issues, investigate incidents, and communicate service updates.
• Analyze performance, reliability, product usage, and website effectiveness.
• Comply with legal obligations, enforce agreements, prevent abuse, and protect rights and safety.

We may use cookies, local storage, analytics tags, and similar technologies to operate websites, remember preferences, measure traffic, understand product interest, and improve user experience. You can manage browser cookie settings, though some site features may not function properly without required cookies.

We do not sell personal information. We may share information with service providers, infrastructure vendors, payment processors, analytics providers, communication tools, professional advisers, affiliates, and business partners who help us provide services. We may also disclose information to comply with law, enforce agreements, prevent abuse, protect security, or complete a merger, financing, acquisition, or similar transaction.

We use technical, administrative, and organizational safeguards designed to protect information. No system is perfectly secure, and customers remain responsible for configuring access controls, encryption, network security, credentials, backup targets, and retention policies for their environments.

We retain information for as long as needed to provide services, maintain records, resolve disputes, enforce agreements, improve products, comply with law, and conduct legitimate business operations. Retention periods vary based on the type of data, account status, legal requirements, and customer instructions.

XMigrate and its providers may process information in countries other than where you are located. Where required, XMigrate uses appropriate safeguards for cross-border transfers, such as contractual protections or other mechanisms recognized by applicable law.

Depending on your location, you may have rights to request access, correction, deletion, portability, restriction, objection, or withdrawal of consent. To exercise rights, contact us using the details below. We may need to verify your identity and may deny or limit requests where permitted by law.

XMigrate services are intended for business users and are not directed to children. We do not knowingly collect personal information from children under the age required by applicable law.

We may update this Privacy Policy from time to time. Material updates will be posted with a revised effective date. Continued use of XMigrate websites, products, or services after an update means the updated policy applies to subsequent processing.

For privacy questions, contact [email protected].